Frequently asked questions

You can find the app by going to the Apple iTunes Store or the Google Play Store and searching for 'Patient Journey App'.

You can manage the content of the app yourself through our easy to use online content management system (CMS). You will receive a free online training so you will have all the necessary knowledge to manage the content of your app. Content can be instantaneously changed anytime and anyplace with an internet connection.

Yes! Our API can be integrated with several EHR systems. Read more here or send an email to info@patientjourneyapp.com

The app is integration free and does not require any involvement from IT. If you would like to make a connection between our API and the EHR system this invariably requires involvement from IT.

If your organisation uses an online booking system then it is possible to link patients to book an appointment in-app. 

Every three weeks new features are added to the app, most of which based on the feedback we hear from the doctors and nurses we work with. 

You can read more about safety and our privacy statement here.

Absolutely. We have a Class I CE mark under the Medical Device Directive (MDD) and is registered at the IGJ (Dutch Health Authority). Under the Medical Device Regulations (MDR), we are rated as a Class IIa. Deloitte Digital Health Compliance assisted us in determining this classification. 

Since the app was registered as a Class I medical device already under the MDD, the EU has provided us with a 3-year transitional period (May 2024) to meet the requirements of the MDR and re-register the app as a Class IIa medical device. This process is currently up and running and we aim on finishing this process by the end of 2022. As a notified body we have already contracted DARE (Utrecht, the Netherlands).

Certainly! We have taken all necessary procurements to be in line with the new GDPR guidelines. We also possess a an ISO 27001 and ISO 9001 certificate, and are part of the Deloitte hacking as a service programme.