All answers to your questions about the app

Frequently Asked Questions

Who is Patient Journey App?

Patient Journey App is a medical app that enables clinics to streamline their process, reduce unnecessary costs, and improve healthcare outcomes. With an interactive timeline that coaches patients in preparing for surgery and helps them adhere to treatment protocols after discharge, patients become active participants in their own healthcare.

Our app helps hospitals guide their patients from a distance by providing the right information at the right time. In addition, the app collects valuable data such as PROMs and PREMs, pain levels, physical activity, wound healing and experiences. Essentially, we enable clinics to provide proactive and personalized healthcare – anywhere and at any time.

How customisable is the app?

In terms of design you can choose your own logo and colours. The timeline of the app can be fully customised drawing upon the patient information of your organisation, and can be changed at anytime.

How long does it take until my patients can use the app?

It usually takes around three weeks for an app to go live. However, this all depends on how fast you can provide us with the treatment information.

Where can I download the app?

You can find the app by going to the Apple iTunes Store or the Google Play Store and searching for 'Patient Journey App'.

Can I make changes to the content?

You can manage the content of the app yourself through our easy to use online content management system (CMS). You will receive a free online training so you will have all the necessary knowledge to manage the content of your app. Content can be instantaneously changed anytime and anyplace with an internet connection.

Is it possible to integrate the app with our EHR system?

Yes! Our API can be integrated with several EHR systems. Read more here or send an email to info@patientjourneyapp.com

How involved does our IT department have to be?

The app is integration free and does not require any involvement from IT. If you would like to make a connection between our API and the EHR system this invariably requires involvement from IT.

Can patients book appointments through the app?

If your organisation uses an online booking system then it is possible to link patients to book an appointment in-app.

How often are new features added to the app?

Every three weeks new features are added to the app, most of which based on the feedback we hear from the doctors and nurses we work with.

What about privacy?

You can read more about safety and our privacy statement here.

Is Patient Journey App GDPR compliant?

Certainly! We have taken all necessary procurements to be in line with the new GDPR guidelines. We also possess a an ISO 27001 and ISO 9001 certificate, and are part of the Deloitte hacking as a service programme.

Frequently asked questions

Categories

Frequently Asked Questions

Who is Patient Journey App?

How customisable is the app?

How long does it take until my patients can use the app?

Where can I download the app?

Can I make changes to the content?

Is it possible to integrate the app with our EHR system?

How involved does our IT department have to be?

Can patients book appointments through the app?

How often are new features added to the app?

What about privacy?

Is Patient Journey App GDPR compliant?

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Frequently asked questions

Categories

Frequently Asked Questions

Who is Patient Journey App?

How customisable is the app?

How long does it take until my patients can use the app?

Where can I download the app?

Can I make changes to the content?

Is it possible to integrate the app with our EHR system?

How involved does our IT department have to be?

Can patients book appointments through the app?

How often are new features added to the app?

What about privacy?

Is Patient Journey App GDPR compliant?

About us

Get in touch!