Frequently Asked Questions

You can sign up here to create your free demo account. We offer a free trial of 45 days so that you can have a clear idea of what the app can do for you before you get started with a paid subscription.

You can find the app by going to the Apple iTunes Store or the Google Play Store and searching for 'Patient Journey App'. Take a look at the range of apps we have published here.

For a list with all available app features, click here.

You can manage the content of the app yourself through our easy to use content management system (CMS). You will receive a free online training so you will have all the necessary knowledge to manage the content of your app. Content can be instantaneously changed anytime and anyplace with an internet connection.

Yes! Our API can be integrated with several EHR systems. Get in touch with us at info@patientjourneyapp.com to find out more. 

The standard version of the app is integration free and does not require any integration or involvement from IT. The personal version requires a connection between our API and the EHR system. This invariably requires involvement from IT.

If your organisation uses an online booking system then it is possible to link patients to book an appointment in-app. 

Every three weeks new features are added to the app, most of which based on the feedback we hear from the doctors and nurses we work with. 

The first 45 days are free as part of the trial period. When creating your demo account you can already choose which version of the app you are interested in (Standard or Personal). You can find our pricing structure here. 

You can pay your contract via:

  Visa

  iDeal

  Bancontact

  Giropay

  Paysafecard

There will always be sent an invoice to the relevant accounting personnel at your organisation.

If you opt for the standard version of Patient Journey App there is no cost per patient. Upon choosing Patient Journey App Personal, there is an extra cost of €10 per patient. For more information on the two versions of Patient Journey App click here.

Certainly. You can end your contract 30 days before the end of the contract period. To end your contract send an email to support@patientjourneyapp.com 

It is possible to add more treatments to your app in blocks of five. You can also pay for a hospital wide contract (from 25 treatments). If you are interested in the price for a hospital wide contract please send an email to support@patientjourneyapp.com

You can read more about safety and our privacy statement here.

Certainly! We have taken all necessary procurements to be in line with the new GDPR guidelines. We also possess a an ISO 27001 and ISO 9001 certificate, and are part of the Deloitte hacking as a service programme.