Frequently asked questions

What is Patient Journey App?

Patient Journey App is an app which can be used as a tool to inform and engage patients. We can build an app for your practice which provides a timeline for patients, guides them through their treatment with push notifications, and improves patient experience and adherence.

How customisable is the app?

In terms of design you can choose your own logo, colours and branding. The timeline of the app can be fully customised drawing upon the patient information of your organisation, and can be changed at anytime.

How long does it take until my patients can use the app?

By opting for the standard version, the app will be available to patients within three working days. Creating a stand alone custom branded app is also possible, though takes three to four weeks to go live.

How can I start?

You can sign up here to create your free demo account. We offer a free trial of 45 days so that you can have a clear idea of what the app can do for you before you get started with a paid subscription.

Where can I download the app?

You can find the app by going to the Apple iTunes Store or the Google Play Store and searching for 'Patient Journey App'. Take a look at the range of apps we have published here.

What features are included in the app?

For a list with all available app features, click here.

Can I make changes to the content?

You can manage the content of the app yourself through our easy to use content management system (CMS). You will receive a free online training so you will have all the necessary knowledge to manage the content of your app. Content can be instantaneously changed anytime and anyplace with an internet connection.

Is it possible to integrate the app with our EHR system?

Yes! Our API can be integrated with several EHR systems. Get in touch with us at info@patientjourneyapp.com to find out more.

How involved does our IT department have to be?

The standard version of the app is integration free and does not require any integration or involvement from IT. The personal version requires a connection between our API and the EHR system. This invariably requires involvement from IT.

Can patients book appointments through the app?

If your organisation uses an online booking system then it is possible to link patients to book an appointment in-app.

How often are new features added to the app?

Every three weeks new features are added to the app, most of which based on the feedback we hear from the doctors and nurses we work with.

How much does Patient Journey App cost?

The first 45 days are free as part of the trial period. When creating your demo account you can already choose which version of the app you are interested in (Standard or Personal). You can find our pricing structure here.

How can I pay?

You can pay your contract via:

visa.png?hash=9199e4fd53d6bd07 Visa

iDeal.png?hash=b09cb7c617a3581b iDeal

bancontact.png?hash=09e83ed2d8cee9e5 Bancontact

giropay.png?hash=65a3f9a02b2372b5 Giropay

paysafe.png?hash=c3417c2814e69827 Paysafecard

Do I receive an invoice?

There will always be sent an invoice to the relevant accounting personnel at your organisation.

Is there a cost per patient?

If you opt for the standard version of Patient Journey App there is no cost per patient. Upon choosing Patient Journey App Personal, there is an extra cost of €10 per patient. For more information on the two versions of Patient Journey App click here.

Can I cancel my subscription?

Certainly. You can end your contract 30 days before the end of the contract period. To end your contract send an email to support@patientjourneyapp.com

Can I upgrade to more treatments?

It is possible to add more treatments to your app in blocks of five. You can also pay for a hospital wide contract (from 25 treatments). If you are interested in the price for a hospital wide contract please send an email to support@patientjourneyapp.com

What about privacy?

You can read more about safety and our privacy statement here.

Is Patient Journey App GDPR compliant?

Certainly! We have taken all necessary procurements to be in line with the new GDPR guidelines. We also possess a an ISO 27001 and ISO 9001 certificate, and are part of the Deloitte hacking as a service programme.