Patient experience and patient satisfaction in hospitals encapsulate everything from the first appointment up to aftercare by health care providers.
Positive patient experience affects both clinical outcomes and future business. The level of patient satisfaction also influences the medical adherence of patients and thus the overall outcome of the treatment.
Patients want to be better informed and more involved in the decision-making process (shared decision making). Therefore, improving patient experience and satisfaction should be at the center of attention of staff and management.
Studies show that patients who were given the app are better prepared and in addition the active support of the app during the revalidation phase results in better outcomes and higher satisfaction ratings of the hospital.
For an overview of all research done with Patient Journey App click here
Patient Journey App allows patients to manage their own care journey remotely and autonomously. Receiving instructions, information and motivations from physicians and nurses through the app allows patients to feel comfortable and looked after from their own home. In return the patient satisfaction scores will improve.
Experience what Patient Journey App can do for your hospital by starting a free trial through our website.