Karidis Clinic

"Integrating Personal features helps us provide better care and more value. The process is seamless and easy to use for patients, and something that adds to our USP’s both in terms of marketing and patient care."

Lucy Martin-Walsh, Marketing Director

As a top aesthetic surgery centre in the heart of London, Karidis Clinic makes it their mission to provide their patients with exceptional care in all areas. This includes offering a dedicated app for their most popular treatments.

After several years of working with the anonymous version of the app focused on patient education, the team decided that it was time to upgrade. By integrating Personal features, the clinic staff is now able to monitor their patients remotely and intervene when necessary.

The goal

Offer patients and the healthcare team more opportunities to connect and monitor progress through recovery, supporting both patients and staff with more personalised care.

The plan

Upgrade the top three cosmetic surgery procedures with Personal features to see how patients and staff responded. If successful, roll out Personal features to all cosmetic treatments.

‘I was concerned about navigating my way through the app on the side of all my other commitments, but after the training it’s easy to understand and update. It’s easy to use and supports team members.’

- Stevie Goddard, Surgical Nurse

Adding value with custom features

Photo moments

Patients are prompted to send photos to the healthcare team if they’ve indicated severe symptoms. They are also given the option to document their progress over recovery via a photo diary.

Signals

Email notifications are sent to the appropriate member of the clinical team when patients indicate certain answers such as questions before surgery or high levels of pain post-op.

Progress trackers

This feature of the app helps both the patients and clinical team visualise important metrics of recovery including pain level, mobility, and satisfaction with outcome.

The result:

‘The app is an extension of my role. I’m able to give patients support and guidance without having to be there. It stops a lot of unnecessary questions and is like an extra set of hands.’

- Stevie Goddard, Surgical Nurse

After a few months of trialling the personalised version of the app, the Karidis team feels these features allow them to offer a more wholistic care package. Patients are able to better manage their healthcare, and the clinical staff is better able to manage their patients.

By upgrading their app, the Karidis team has seen the following benefits:

Less unnecessary questions as patients have access to a digital resource throughout their treatment

More positive feedback from patients who feel well looked after

Better management of patients in between clinic visits while they’re preparing for and recovering from surgery

The ability to remotely guide and monitor individual patients helps the staff make the most out of their in-person clinic visits and check in with patients when necessary.

‘The app keeps patients fully informed and lets them know their options. It doesn’t replace physical advice, but rather allows us to accommodate a wider range of patients and offer them something special. It makes patients feel like we go the extra mile in terms of care.’

- Lucy Martin-Walsh, Marketing Director

What’s next…

We work with a philosophy that the patient journey can always keep improving. After successful implementation of Personal features for their entire suite of cosmetic treatments, our aim is to continue adding features that benefit both the patients and Karidis team.

Some of these include building an intelligent intake module to help direct patients towards the right treatment before they’re even seen in clinic.

Another possible addition is our new two-way chat feature, allowing patients and clinicians to easily communicate back and forth via secure messaging.