Windsor Regional Hospital

The challenge

For Windsor Regional Hospital, a significant challenge is providing excellent service, comprehensive and detailed information about diagnosis and stay to hundreds of patients each day. Too often, patients are unsure about what to do and are too afraid to ask questions. Windsor wanted to provide information to patients in a different way without increasing the workload for doctors and nurses in the departments.

The solution

We created an app with general information about the hospital and specific information about treatments. At the launch, Windsor Regional organized a press day at the hospital, created an animation explaining the app to patients, and flooded their social media channels with news about the new technology.

Less than a year later, 2,000 patients have downloaded the app. Brochures and posters we created are still being handed out daily at reception, download instructions are displayed on television screens in all departments, and new content is routinely added by various staff members.

The success of the app at Windsor Regional proves that our technology can improve the standard of patient care across multiple departments simultaneously and can have a tremendously positive impact on how the hospital is perceived by patients.

The app has played a significant role in helping to standardize care at Windsor Regional Hospital and in improving communication between patients and their care teams.