GGZ Rivierduinen
GGZ Rivierduinen (mental health institution) uses Patient Journey App in an unique way. They employ the app to provide information to clients who are on the waiting list, offering them details about the intake process and treatment.
Read below about Sabine Rusticus’s experiences with using the app at a mental health institution.
Sabine Rusticus is a project manager at GGZ Rivierduinen and is responsible for eHealth initiatives.
GGZ Rivierduinen
“Like all other mental health institutions, we face an issue with waiting times.”
Typically, Patient Journey App is used with a start date for events like surgeries or examinations. We realised that the start date doesn’t have to be limited to such events; it could also be the date when a client begins treatment or an intake appointment.
With this idea in mind, we began developing it further and gathered information that clients can use while they are waiting. While this approach doesn’t solve the waiting list issue, it allows us to actively offer something valuable to clients on the waiting list.
Who is the app for?
We have various levels of care that determine the intensity of the services we provide, ranging from outpatient care to 24-hour inpatient care. Our focus is on the outpatient clinic, which handles 10,000 clients per year (the largest group). We promote the app during telephone conversations when scheduling an intake and include a brochure about the app in the invitation letter.
Benefits for GGZ Rivierduinen
Did you think the app could really add value during COVID?
“Yes, we even added two more timelines for parents and young people. Additionally, we included many new tips for dealing with corona-related stress.
Another benefit is that clients receive push notifications about important information, which helps them prepare for their intake.
Initially, we were satisfied with a 5% download rate among clients. However, when we compare the number of people invited for an intake each month with the number of app downloads, we see that 50 to 60, and sometimes even 70 to 80 percent, are downloading the app.”
“50 to 60, and sometimes even 70 to 80 percent, download the app.”
Benefits for the client
“We added a survey to the app asking clients for their feedback on its usefulness. Some clients found the information about their condition and tips for managing it very helpful, while others appreciated the details about the intake and treatment process.”
Future
“We would like to record videos of all locations and the different routes within the building. It's helpful to know in advance where exactly you need to go and whether you need to check in at the reception, for example.”
More information?
We would be happy to get in touch with you.