A dedicated strategic effort to design and map the pathway that a customer/patient will take from diagnosis right up until aftercare and their interaction with the hospital.
Use patient journey mapping tools as a basis to improve health outcomes, patient experience and engagement as well as the overall processes and service solutions in the hospital.
For the medical team, the mapping of patient information leads to better prepared patients, which leads to less missed appointments, readmissions and (needlessly) cancelled surgeries.
Kristy Leenders (Vitalys Clinic) shared with us that "In addition to benefiting patients, the use of the app also offers benefits for us as healthcare providers. For example, you can be 100% sure that you have provided the information to the patient at the right time. You can also always refer back to the app for questions or ambiguities".
Patient Journey App provides patients with an interactive timeline through their treatment. The timeline is built up in phases such as pre-care, operation, aftercare which are in turn broken down in bitesize instructions on what they need to take care of on a daily basis.
Through push-notifications patients are each day informed on what they need to know, which improves retention of information which boosts compliance as a result.
The process of building the timeline is basically the same as creating a customer journey mapping or patient journey mapping. However, these journey maps support the patient as well as provide the hospital with important data to improve the patient journey.
Besides being a patient journey mapping tool, the app also provides tools to improve patient support, interaction and adherence:
Experience what Patient Journey App can do for your hospital by starting a free trial through our website.